Warranty

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Warranty Information

VIGORBIRD Technology Co., Ltd. (hereinafter referred to as "VogorBird"). This warranty is solely and entirely applicable to only the VIGORBIRD products mentioned in Article 1 below (hereinafter referred to as “Products”), and supersedes all other warranties and representations, whether in oral or written, between you and VIGORBIRD.

1. Applicable Products and Terms of Warranty 

VIGORBIRD Memory Card Products are covered by a five-year limited warranty commencing from the purchase date based on specific products.
Memory Card Warranty
 
 
 
 
 
Warranty
Velociraptor Series CFexpress™ Type B
128GB
256GB
512GB
1TB
2TB
5 Years
Tyrannosaurus Series CFexpress™ Type B
325GB
650GB
1330GB
 
 
5 Years
Pterosaur Series V90 SD
32GB
64GB
128GB
256GB
512GB
5 Years
Stegosaur Series V60 SD
128GB
256GB
512TB
1TB
 
5 Years
Ceratopsia Series V30 SD
32GB
64GB
128GB
256GB
512GB
5 Years
* Capacity: 1GB ≈ 1 billion bytes. The actual capacity is less than the stated in different algorithms.
* Note: In the event a law or regulation of a particular country/region requires a warranty with specific terms for products, VIGORBIRD shall, in such country/region, provide warranty services to those local consumers in accordance with such law or regulation.

2. Warranty Service

2.1 Subject to the terms and conditions hereunder, VIGORBIRD provides, without any charges or fees, replacement, compensation or repair services to our customers for defective Products within the applicable warranty term (hereinafter referred to as “Warranty Service”).  

The warranty term commences from the--original purchase day. If Warranty Service is needed, any documentation which is able to prove the original purchase day should be provided.   

--if the original purchase day cannot be determined, the commencement of the warranty term will be determined by VIGORBIRD according to the Product serial number.  

VIGORBIRD reserves the right to decide whether to repair, replace or compensate. If compensation is provided instead of replacement, this compensation is limited to the amount of the purchase invoice and no more. 

2.2 For help, your first step should always be to please contact your local dealer or reseller where the purchase was made.

2.3 Please note:  

(1) VIGORBIRD may replace the defective Product with a spare product from stock as in lieu of repairing the Product, and after replacement, VIGORBIRD may at its sole option dispose of defective Products. In this case, the repaired Products you receive may not be the original Product(s) you sent for Warranty Service-- and the original Product will not be returned to you. 

(2) In the event production of the Product has been discontinued or factory repair service is no longer provided, VIGORBIRD will, at its sole discretion, offer a substitute Product (of equivalent level or class) or compensation (limited to amount on your proof of purchase).

3. Scope of Warranty and Disclaimer

3.1 This Warranty does not apply to defects or damages to Products caused by human error-related factors or any other non-ordinary factors, including but not limited to:  

(a) Damaged appearances or damages caused by any inappropriate use.

(b) Malfunctions or damages caused by force majeure such as natural calamity.

(c) Product has been repaired or taken apart by user, unauthorized technicians, or others.  

(d) Warranty label is altered, damaged or missing.  

(e) Product serial number does not match VogorBird's records or is difficult to ascertain.

4. Exception of warranty

4.1 NEVER does this Warranty apply to the recovery or back-up on any digital data in the Product. VIGORBIRD does not guarantee the completeness of digital data stored in the Product during and after Warranty Service and is not liable for any damages or losses of digital data stored in repaired Products. Furthermore, VIGORBIRD shall in no event be liable for, during the delivery of the Product, any damages to the Product and any losses of digital data stored in Products. Consequently, before sending the Product to VIGORBIRD for Warranty Service, if it is equipped with storage function, it is suggested that you make a back-up of your digital data from the Product and remove those digital data from the Product.  

4.2 To the extent that applicable laws or regulations allow, in no event shall VIGORBIRD be liable, under this Warranty, for any losses of profit, anticipated savings and digital data, or indirect, incidental or consequential losses or damages caused by Products.  

4.3 VIGORBIRD manufactures consumer and business-class Products. Since Products are not designed for extreme precision technology or absolute safety applications, it is not recommended to apply the Products in life support machines or other emergency equipment, which may lead to personal injury or death if such equipment is defective or suffers a breakdown, including but not limited to medical or medical-related equipment, military or military-related equipment, aircraft, traffic control equipment, disaster prevention systems, combustion control system, nuclear energy system, and so forth. VogorBird shall not be liable for any personal injury or death, or any loss or damages to property arising from such application as mentioned above.

5. No other warranties

VIGORBIRD makes no other warranties, including any warranty of merchantability or fitness for a particular purpose, whether expressly or implied per the Products. In the event that any law or regulation of a particular country/region prohibits the exclusion of implied warranty (i.e. warranty of merchantability and fitness), the terms of VIGORBIRD's implied warranty shall be subject to such laws/regulations or the Warranty term hereunder, whichever is shorter.

If you have any questions or concerns about these Terms, please contact us at support@vigorbird.com

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